Case Study: City of West Kelowna Water Treatment Plants achieves 50% boost in maintenance efficiency with Eptura Asset

City of West Kelowna Water Treatment Plants increase operational efficiency and productivity by 50%

The City of West Kelowna Water Treatment Plants, which serves roughly 40,000 residents, needed a more robust, asset-centric system after moving maintenance in‑house and finding their work‑order–focused CMMS insufficient for tracking asset histories and attributes. To address this, the organization selected Eptura and its Eptura Asset solution to shift from ticket-based maintenance to detailed asset management.

Eptura implemented Eptura Asset, helped cleanse and structure existing data, provided training and walkthroughs, and enabled centralized use of work orders, inventory, purchase orders, preventive maintenance, barcode scanning and inspections. The new system improved budget tracking and asset visibility, streamlined PMs and parts management, and delivered an estimated 50% increase in maintenance efficiency and productivity for the City of West Kelowna Water Treatment Plants.