Case Study: Major Auto Parts Retailer achieves reduced downtime and improved technician efficiency with Eptura

Auto parts retailer's centralized reporting for reduced downtime

Major Auto Parts Retailer, a national leader with 28 distribution centers, 6,000+ retail locations and over 29,000 employees, struggled with decentralized data, frequent downtime and limited connectivity at some sites. To address fragmented reporting and slow root-cause analysis, they engaged Eptura and adopted Eptura’s centralized reporting platform with mobile and offline capabilities.

Eptura implemented a unified platform that enforces downtime reason capture, provides individual dashboards for each distribution center, delivers technician performance reporting and real-time work notifications, and supports offline use where connectivity is poor. The result was a significant decrease in downtime, increased technician efficiency, improved on-time completion of preventive work orders, and better tracking of asset total cost of ownership — all achieved through Eptura’s centralized reporting solution.