Case Study: Non-profit healthcare agency achieves 99% service request completion and reduces real estate costs with Eptura

A non-profit healthcare organization’s path to 99% service request completion and reducing real estate costs

Non-Profit Healthcare Agency, a California-based nonprofit managing nearly 300,000 sq. ft. across multiple sites and over 500 employees, struggled when 90% of its workforce shifted to remote work during the pandemic. Relying on email and Excel to handle facilities and employee requests created inefficiencies and duplicate submissions, so the organization turned to Eptura and its platform (including Service Requests, Space module, Move Requests and Reporting) to centralize and modernize operations.

Eptura’s solution became the organization’s single hub for service and move requests, space optimization, and reporting, enabling transparency and data-driven decisions. As a result, the Non-Profit Healthcare Agency now consistently achieves a 99% on-time service request completion rate (vs. an 85% goal), consolidated space by closing two second floors (about 60,000 sq. ft.), generated new lease revenue, and maintained high support for a largely remote workforce.