Case Study: Leading Non-Profit Healthcare Organization achieves 99% on-time service request completion and real estate cost savings with Eptura

A non-profit healthcare organization’s path to 99% service request completion and reducing real estate costs

Leading Non-Profit Healthcare Organization, a California-based non-profit serving communities across roughly 300,000 sq. ft with about 500 employees, faced a major shift when 90% of staff moved to remote work during the COVID-19 pandemic. Their email- and spreadsheet-based processes could not scale for hybrid service needs, so they turned to Eptura and its platform—using modules for service requests, space management, reporting and moves—to centralize requests and better support both on-site and remote employees.

Eptura became the organization’s single hub for service requests and transparency, while the space module and reporting tools enabled real estate consolidation and data-driven decisions; the organization closed two second floors (about 60,000 sq. ft), leased vacated space for revenue, and streamlined workflows. The result: a consistent 99% on-time service request completion rate (versus an 85% goal), reduced manual effort, measurable cost savings from optimized space, and continued support for a hybrid workforce using Eptura.