Case Study: The Mail Room achieves faster, error‑free service and smarter stock control with Epos Now

The Mail Room - Customer Case Study

The Mail Room is a stylish 46‑seat bar and restaurant in Ludlow’s Old Post Office, serving Mediterranean‑influenced modern cuisine. Owners Mike and Sue Barnard needed an affordable EPOS that would process orders and payments quickly, send orders directly to the kitchen to reduce back‑and‑forth, and fit the restaurant’s sleek aesthetic without disrupting service.

Epos Now provided a compact, easy‑to‑use system with Chip & Pin integration and kitchen printing, which staff learned to use within a day. The solution cut order errors, ensured accurate bills, freed staff to focus on customers, and delivered detailed sales and stock data so the owners could optimise inventory, margins and the menu to reduce costs.

The Mail Room

Sue Barnard

Owner