Case Study: Navaho Coffee achieves faster service and improved stock control with Epos Now

Navaho Coffee - Customer Case Study

Navaho Coffee is an independent, high-traffic coffee house in Newcastle whose owner, Asam Salim, needed a fast, reliable till system to maintain positive customer experience during peak periods. The key challenges were speeding up transactions to cut wait times and gaining instant access to business data on sales, stock and staff performance.

Epos Now’s customizable, cloud-based EPoS was implemented to provide quick transactions, remote access to sales and stock data, and configurable employee authorisations. The system reduced customer wait times, enabled Navaho to serve higher volumes, simplified stock control, and delivered staff performance insights for targeted training—outcomes that have pleased Asam and prompted plans to use the solution in future ventures.

Navaho Coffee

Asam Salim

Owner