Case Study: Hidden Talents streamlines multi-venue POS and saves £15,000 with Epos Now

Hidden Talents - Customer Case Study

Hidden Talents is a Holt-based branding and communications agency that manages seven hospitality and online retail brands across Norfolk, with an average group turnover of about £10 million and a rapidly growing Norfolk Passport loyalty scheme. Rapid expansion put increasing pressure on an outdated POS: it struggled to keep up with high-volume sites, lacked innovation and usable back-office reporting, and made multi-site rollouts and staff training difficult.

Hidden Talents partnered with local POS provider Epos Now to build bespoke systems for each venue, delivering fast, adaptable tills for busy sites and a clear back office for group-wide performance insight. Integration of the Norfolk Passport via API automated loyalty sales and reporting, cutting manual work and saving roughly £15,000 in year one, while improving operational efficiency and enabling further growth.

Hidden Talents

Jamie Perry

Head