Case Study: Food On Third achieves double pre-orders and shorter queues with Epos Now

Food On Third - Customer Case Study

Food On Third is a stylish sandwich bar in Trafford Park, Manchester that was rescued and rebranded by owner Paul Ingrouille. Faced with strong local competition and slow, phone-based pre-ordering, Paul needed a fast, efficient EPoS solution with integrations that would improve service and free staff from taking orders.

Epos Now plus a Nettl-built website delivered a Click & Collect web shop fully integrated with the till—orders sync with stock, print to the kitchen, let customers choose time slots, pay online and pick up at an express point. The result: pre-orders doubled within weeks, queues and wait times fell, staff now focus on food rather than the phone, and Paul gains better sales, staff and stock insights while planning to expand online offerings for local businesses.

Food On Third

Paul Ingrouille

Owner