Case Study: D'nisi Coffee achieves seamless multi-branch stock control and faster service with Epos Now

D'nisi Coffee - Customer Case Study

D’nisi Coffee is a Scottish coffeehouse chain founded in 2004 that has grown to ten branches. As the business expanded, their legacy EPOS couldn’t keep up — they needed a robust system to run one till per store, monitor sales and stock remotely, and handle fast, high-footfall transactions without labourious stock takes.

D’nisi implemented Epos Now Hospitality to manage buying, forecasting, sales and stock control, customer data and a dual-purpose loyalty card (points and top-up), plus kitchen order routing. The platform’s reporting, remote support and training sped up service, removed manual stock-taking, improved staff efficiency and customer retention, and enabled smoother multi-site management to support future growth.

D'nisi Coffee

Ruaridh Law

Head of Group Hospitality Operations