Case Study: City Hardware achieves 35% turnover increase with Epos Now

City Hardware - Customer Case Study

City Hardware is a family-run DIY and hardware store founded in London in 1964, carrying over 10,000 products and serving hundreds of customers daily. With no stock management or efficient POS, staff spent excessive time locating items, handling sales and returns was slow and manual, and the business was struggling to remain profitable—so much so that the owners sought help on Mary Portas’ Secret Shopper.

Following Mary’s recommendation, City Hardware adopted the cloud-based Epos Now POS and stock-management system, giving the owners real-time visibility of margins, stock levels and supplier information from any computer. The till-integrated search, automated low-stock alerts, customer database and trade account invoicing sped up service and enabled targeted marketing—improving efficiency and increasing turnover by 35%.

City Hardware

Mary Portas

Retail Consutant