Case Study: Best Western Hotel Smokies Park achieves streamlined transactions and real-time reporting with Epos Now

Best Western - Customer Case Study

Best Western Hotel Smokies Park is a high‑rating, independently owned 3‑star hotel near Manchester that prides itself on comfort and hospitality. With heavy peak‑time trade and a large staff, the hotel needed a simple yet powerful EPoS solution to speed transactions, manage accounts, and give managers easy access to detailed financial and sales data.

They implemented the Epos Now system, whose intuitive interface, automated accounting and remote reporting met the hotel's needs and was supported by clear training and responsive customer service. The result was smoother service during busy periods, easier financial monitoring, and high owner satisfaction—Luke Reynolds says the system does everything he needs and makes detailed data accessible from any location.

Best Western

Luke Reynolds

Owner