Case Study: Bayswell Park Hotel achieves seamless room-charging and accurate sales and inventory reporting with Epos Now

Bayswell Park Hotel - Customer Case Study

Bayswell Park Hotel and Spa, a cliff-top hotel in Dunbar with a restaurant, bar, spa and room service, needed a reliable way to ensure bookings and extras were recorded against the correct room. Relying on pen and paper led to missed charges, mix-ups and lost revenue, undermining the seamless guest experience the general manager wanted to deliver.

They implemented CaterBook PMS (integrated with their website and OTAs) and Epos Now EPOS, which sync to pull bookings and customer data through and let staff take payments or assign charges to rooms. The cloud-based integration consolidated bills, improved sales and inventory reporting, reduced errors, and gave remote access to occupancy, rates and stock data—streamlining operations and maximizing revenue.

Bayswell Park Hotel

Jamie Carruthers

General Manager