Case Study: HomeServe achieves a faster, candidate-first recruitment experience with Eploy

HomeServe integrate recruitment technology for a candidate-first approach

HomeServe needed a more flexible, scalable recruitment approach after relying on a bolt-on solution and manual spreadsheets, which created a disjointed candidate experience, slow vacancy approvals, poor reporting, and a 79% drop-off rate from job board to application. To deliver a candidate-first process, HomeServe turned to Eploy’s Applicant Tracking System and Talent CRM, along with a dedicated careers site and key integrations.

Eploy centralised recruitment activity for HomeServe, automated job posting, candidate communications, screening, onboarding, and background checks, and connected directly with job boards and internal systems. The results included applications taking under a minute instead of 4–6 minutes, faster offer turnaround from around ten days to minutes, reduced job board spend, improved visibility through dashboard metrics, and a more accessible, fair, and efficient hiring experience.

HomeServe

Rachel Haynes

Head of Recruitment