Case Study: British Heart Foundation achieves a more efficient, cost-effective recruitment process with Eploy

British Heart Foundation - Customer Case Study

The British Heart Foundation, a national charity fighting heart disease, needed to move away from a manual, email-and-phone-based recruitment process that was creating heavy administration, limiting flexibility, and making hiring reactive rather than proactive. To support its high-volume hiring and reduce costs, the charity chose Eploy’s cloud-based recruitment software and specialist recruitment micro-site/website with back-end administration.

Eploy streamlined the British Heart Foundation’s recruitment with one central portal, CV parsing, applicant tracking, hiring manager self-service, and automated alerts, improving the experience for both candidates and managers. The results were significant: recruitment costs fell within 12 months, agency usage dropped by more than 50%, online recruitment rose from 33% to 65%, and the site attracted thousands of applicants and over 1,000 applications per month, helping BHF fill more than 80 roles and win a “Most Effective Use of Technology / Online” award.

British Heart Foundation

Rebecca Birs

Recruitment Manager