Case Study: Pelly Butiksinredningar achieves stronger customer ties, 24/7 ordering and reduced delivery costs with Episerver

Pelly Butiksinredningar has room to grow in their e-commerce solution

Pelly Butiksinredningar needed a future‑proof e-commerce solution to strengthen customer relationships and make ordering easier—especially for its largest client, which required a 24/7 ordering service rather than a business‑hours-only option. The challenge was to meet that key customer's needs while building a platform that all Pelly customers could use, and to reduce delivery hiccups, distribution costs and internal friction.

Working with Stendahls and by involving the largest customer's users early, Pelly implemented an Episerver Commerce solution that matched their requirements and existing Episerver CMS. The result is a 24/7, user‑friendly store with consolidated order communications, fewer delivery failures and partial shipments, lower distribution costs, less stress on customer service, and cleaner product data thanks to integration with the business system. Adoption was smooth—even among less technical users—and the next step is rolling the solution out to all customers.

Pelly Butiksinredningar