Case Study: InnerWorkings scales globally and boosts online revenue 400% with Episerver Digital Experience Cloud

InnerWorkings now reaches more than 30 countries online and on the ground

InnerWorkings is a Chicago-based global marketing execution firm serving Fortune 500 brands across industries. After expanding into 40+ markets, the company’s US‑centric e-commerce and third‑party systems could no longer support multi-currency/multi-language needs, localized content, diverse supplier networks, or the flexibility required by its varied B2B clients.

InnerWorkings chose the Episerver Digital Experience Cloud to build VALO®, a suite of customer‑branded B2B applications offering a single global system with role‑based catalogs, SSO and procurement integrations. The platform enabled faster market rollouts and richer commerce and collaboration features; today VALO powers 125 portals, supports 100,000 SKUs, helped drive a 400% increase in online revenue over two years, and cut site launch time to about 30 days.

InnerWorkings

Eric Harke

VP eCommerce and Product Management