Case Study: Chartered Quality Institute achieves a future-proof, easy-to-manage website and 60% MyCQI sign-ups with Episerver CMS

Future-proof website for Chartered Quality Institute

Chartered Quality Institute (CQI) needed to modernize its online presence to boost member engagement, interaction and communication. Netcel was commissioned to redevelop the site’s information architecture and design, add e-commerce and member services, and deliver a platform that would support personalization and ongoing development.

Netcel implemented Episerver CMS with EPiStore and full integration to IRIS Integra CRM, delivering a future-proof, easy-to-maintain website with personalized content and interactive member services. The relaunch generated strong member uptake and feedback—within weeks over 60% of CQI’s membership signed up or re-registered for the MyCQI feature—demonstrating improved engagement and operational efficiency.

Chartered Quality Institute

Justin Masters

Technical Director