Case Study: a multinational financial consultancy firm accelerates mass audio transcription with Epiq

The right technology and consulting expertise accelerates mass volume audio transcription

The client, a multinational financial consultancy firm, faced an FDIC investigation requiring the due diligence review of 1.1 million client phone conversations. They needed to process this massive volume of audio recordings, including the transcoding, transcription, and redaction of sensitive information, within a tight 60-day timeframe. They engaged Epiq for its expertise and technology to meet this challenge and all legal compliance requirements.

Epiq implemented a solution using Veritone to automate the transcription process, making the audio review, analysis, and redaction significantly faster. The team worked around the clock to load and process the recordings, utilizing up to 16 agent servers to transmit data. The results were completed in just one month at one-third of the expected cost, fully meeting the client's expectations.