Case Study: a top 50 global law firm streamlines global legal support with Epiq

Streamlining Global Workflow for an Am Law 50 Firm

The customer, a top 50 global law firm, faced a challenge with its fragmented administrative support teams operating across different time zones and delivery models. This mix of office-based assistants, regional outsourcers, and legacy portals caused confusion, delays, and inconsistent service quality for its attorneys. Epiq worked with the firm to implement a centralized Legal Support Suite to address these issues.

Epiq's solution centralized intake and standardized workflows, blending in-house and outsourced resources into a single, cohesive support system. This provided the firm's attorneys with a reliable, single point of contact and true 24/7 coverage. The results included eliminating support gaps and providing leadership with real-time, global visibility into request volumes and team performance.