Case Study: a leading Am Law 10 firm streamlines document processing with Epiq

Streamlined Document Processing for an Am Law 10 Firm

An Am Law 10 firm was facing pressure to reduce costs and improve efficiency, as their existing document processing vendor was underperforming. To maintain their high standards amid growing competition, the firm sought a new partner and selected Epiq for its document processing services.

Epiq implemented a rapid onboarding plan and introduced a “Follow the Sun” model, creating a 24/7 operation with teams in the U.S. and India. This solution, supported by a specialized and uniformly trained team, led to a 20% reduction in staffing size for significant cost savings. Epiq also improved efficiency with faster turnaround times and consistently met all SLAs, earning positive client feedback.