Case Study: a law 100 firm achieves 15% operating cost reduction with Epiq

Redesigning Support for Performance and Scale

The service team at the Law 100 Firm was facing significant challenges, including recruitment issues, leadership gaps, and outdated technology from Epiq. These problems, stemming from multiple legacy systems and inefficient workflows, led to high error rates and low morale, undermining the firm's overall efficiency.

Epiq implemented a comprehensive Business Transformation solution that included a full-scale team assessment and a multi-pronged improvement plan. They consolidated six disparate platforms into two integrated systems, redesigned the organizational structure, and introduced a modern training curriculum. This approach resulted in a 15% reduction in operating costs, increased training completion rates from 55% to 85%, and reduced the service task error rate by 15%.