Case Study: a large healthcare insurance company extracts 20 million PII entries from 9,000 documents with Epiq

Large healthcare client leverages technology to extract affected entity information during expansive Cyber Incident Review

A large healthcare insurance company faced the challenge of identifying and extracting personal information for thousands of individuals from a complex dataset of 9,000 documents compromised in a cyber incident. They needed to create an accurate notification list without resorting to a completely manual review process. The company selected Epiq for its flexibility and technology expertise to handle this complex task efficiently.

Epiq's solution combined programmatic extraction with a targeted manual review. Their cyber incident response team used internally-developed workflows to identify documents that could be processed by technology, while a team of over 100 data analysts manually reviewed the remainder. This hybrid approach allowed Epiq to extract over 20 million individual entries of personally identifiable information, completing the project more quickly than expected and saving the client significant time and cost.