Case Study: a global Am 50 law firm improves workflow agility with Epiq Business Transformation

Improving Workflow Agility for Am Law 50 Firm

The customer, an Am Law 50 firm, faced challenges with fragmented support teams and inefficient workflows, leading to slow request turnaround and a significant reduction in attorney billable hours. Epiq was engaged to address these issues by consolidating administrative support services into a unified Legal Support Suite.

Epiq implemented a consolidated "Legal Support Suite" with a single intake portal and service level agreement. Their approach included workflow analysis, rebranding, and a comprehensive change management program. The results were significant: first-time request routing accuracy jumped to 92%, turnaround time was reduced to 1.1 days, and attorney-performed tasks fell from 35% to 8%, drastically improving operational efficiency.