Case Study: a large insurance company improves legal operations efficiency with Epiq

Improving Legal Operations Efficiency With Integrated Management Systems and Global Coordination

The customer, a large insurance company based in Australia, partnered with Epiq to enhance coordination across its global legal team and centralize its document and matter management systems. Their challenge was to improve departmental efficiencies, knowledge sharing, and reporting by implementing new legal operations technologies.

Epiq conducted a legal operations assessment and deployed globally integrated systems, including iManage for document management and Litify for matter management, within 13 months. This solution led to the rapid adoption of the new systems by over 160 global users in under two weeks. Epiq’s work also included building templates for 14 practice areas and launching a Legal Service Request Intake Tool, which significantly improved consistency, knowledge sharing, and performance data.