Case Study: Flagstar Bank improves bankruptcy filing identification with Epiq AACER

Flagstar Bank Improves Bankruptcy Filing Identification

Flagstar Bank needed to improve its process of identifying which customers had filed for bankruptcy. Their previous method of using partial social security numbers and manual review was inefficient. They turned to their existing vendor, Epiq, for a solution using the AACER Filer Match and Notify service.

Epiq's solution utilized the full social security numbers from Flagstar's customer list to automatically find exact matches in daily bankruptcy filings. The results were delivered through notification queues, streamlining the identification process. This new approach implemented by Epiq eliminated 50 percent of the time previously required to onboard new filers and start the bankruptcy process.

Flagstar Bank