Case Study: Capital One achieves efficient breach claims administration with Epiq

Epiq Uniquely Equipped to Administer Claims Process in Data Breach Affecting Millions​

Capital One, an American bank holding company, faced a significant challenge after a criminal cyberattack compromised the personal information of approximately 98 million U.S. consumers. The bank needed a vendor to administer a massive claims process, for which they turned to Epiq and its class action claims administration services.

Epiq implemented an extensive notification campaign and assigned its specialized Complex Claims Team to manage the complex dataset. The result was the efficient and accurate administration of a $190 million settlement, which involved processing 413,000 claims and handling 9 million website visits.

Capital One