Case Study: New York Law Firm rapidly strengthens records management with Epiq

Epiq rapidly deploys records & information management services in 7 days

A New York law firm, dissatisfied with its existing records and information management (RIM) vendor, sought a strategic partner to mature its RIM program. The prior vendor was failing in several key areas, including stalled file destruction, low staff productivity, and a disastrous inability to remediate the loss of 10,000 boxes after a storage facility fire. This challenge was heightened as the firm was about to double in size due to an acquisition and needed a reliable expert to ensure its operations could scale effectively.

When the prior vendor abandoned the account, Epiq rapidly deployed a team with just seven days' notice. Epiq immediately conducted a needs assessment, resumed all records projects, and provided a subject matter expert to establish new procedures and productivity benchmarks. As a result, the Epiq team consistently met deadlines and delivered high-quality results, exceeding the firm's expectations and earning its confidence to manage and mature its RIM program.