Case Study: a global auto manufacturer streamlines class action claims handling with Epiq

Epiq Facilitates Streamlined Claims Handling in Auto Manufacturer Class Action

The global auto manufacturer faced a complex class action lawsuit stemming from engine defects and retained Epiq for settlement administration. The challenge involved managing a settlement with intricate claim form requirements and seven distinct claim options for class members.

Epiq's solution involved a dedicated Complex Claim Team that created a customized website for information and claims submission and provided over one million minutes of call center support. This streamlined process ensured fairness and transparency. As a result, Epiq successfully distributed $11 million to claimants, sent 4.1 million initial notices, and recorded over two million website page visits.