Case Study: Global 50 Law Firm boosts utilization and staff satisfaction with Epiq

Driving Efficiency Through Service Innovation

A global 50 law firm faced challenges with an inefficient service team suffering from overlapping tasks, no formal training, and a 25% drop in throughput. They engaged Epiq for a business transformation initiative to conduct a full skills inventory and realign resources to boost efficiency.

Epiq's approach included a detailed workflow and skill assessment, followed by a resource realignment that matched team members to their optimal tasks. The results were significant, with utilization increasing from less than 49% to over 87%. Epiq also helped implement consistent response times, improve staff satisfaction from 62% to 91%, and reduce attorney-performed tasks from 35% to 8%.