Case Study: an international law firm achieves $300K cost savings with Epiq Legal Business Advisory

An international law firm maximizes ROI on existing technology utilizing Epiq’s Legal Business Advisory solutions

An international law firm with remote teams in over 30 offices needed expert support for its critical workflow processes, including New Business Intake, Vendor Approval, and Pro-Bono. Their existing vendor maintenance agreement did not cover these custom applications, and they required senior experts certified in Business Process Management platforms. They engaged Epiq for its Legal Business Advisory solutions to address these challenges.

Epiq provided expert legal business support to extend the firm's existing technology investment. The solution included technical support, vendor oversight, dedicated priority lines, and staff mentoring. This approach from Epiq delivered a $300K cost savings, resolved 85% of tickets within one day, and answered 98% of requests within two hours.