Case Study: Christus Physician Group doubles outstanding balance and copay collections with Epion Health

Christus Physician Group Doubles Collections of Outstanding Balances and Copays at Time of Service

Christus Physician Group, a multi-specialty group of 75 clinics, faced challenges with patient and staff satisfaction due to a manual, paper-based intake process that was inefficient and costly. To streamline operations and reduce expenses, they partnered with Epion Health to implement its digital check-in platform.

By leveraging Epion Health's solution, which was chosen for its superior capabilities and understanding of clinical workflows, Christus successfully automated its patient intake. The results were significant, including a 100% increase in collecting outstanding balances and copays at the time of service, a 3.5% increase in collections per encounter, and a massive 600% increase in its email collection rate.

Christus Physician Group

Bob Karl

Chief Financial Officer