Case Study: Stadtwerke Huntetal achieves legally compliant digital grid processes with epilot

Stadtwerke Huntetal launches a legally compliant grid portal in 14 days with epilot

Stadtwerke Huntetal GmbH, a regional energy supplier and grid operator, faced the challenge of manually processing grid connection applications via paper and email. This inefficient and time-consuming process led to unclear collections of customer data. The company had a strong desire to digitally standardize these grid registration processes as required by law, and they turned to the vendor epilot for a solution using their cloud platform.

epilot implemented a legally compliant grid portal based on BDEW guidelines, launching eight digital customer journeys within just 14 days of the project kick-off. The solution fully digitized work processes for grid connections and allowed customers to independently submit data and documents. This drastically increased efficiency, relieved employees despite a high volume of inquiries, and ensured customer data is stored in a digital file that cannot be lost.

Stadtwerke Huntetal GmbH