Case Study: SWS Energie GmbH digitizes house connection processes with epilot

New digital strategy with digital home connection at SWS Energie GmbH

SWS Energie GmbH, an energy service provider, faced the challenge of managing its analog and labor-intensive house connection application process. Their manual, paper-based system was complex for customers and inefficient internally, hindering their goal to become a more customer-centric and agile utility. To address this, they partnered with epilot to implement a digital grid connection portal for power and gas.

Using epilot, SWS implemented an online portal that guides customers through a simple application process with just a few clicks. This solution digitized lead generation and qualification, providing employees with transparent process tracking. The results for epilot included a 40% rise in online inquiries, increased operational speed by reducing IT dependency, and the establishment of an agile digital work structure with optimized customer service.

SWS Energie GmbH

Nils Methling

Business Development Manager