Case Study: Emscher Lippe Energie boosts customer experience and energy service sales with epilot

epilot as an energy transition Booster for Emscher Lippe Energie

Emscher Lippe Energie (ELE), a municipal energy provider, faced challenges with old, static IT systems reliant on basic tools like Excel, which prevented automation and scaling. In a dynamic market, they sought suitable software from vendor epilot to react faster to customer needs and digitalize sales activities for products like wallboxes and heat pumps.

Using the epilot platform, ELE implemented a website relaunch with intuitive digital customer journeys and an internal service wiki for agents. This allowed for quick configuration of online offers, such as for wallboxes, which went live in just six weeks. The vendor epilot helped achieve noticeable improvements, including a better customer experience, increased sales of energy services, and a higher number of orders for wallboxes, heat pumps, and storage heaters.

Emscher Lippe Energie

Bernhard Meyer

Distribution B2C