Case Study: Elektrizitätswerke Reutte AG streamlines cross-border energy processes with epilot

Elektrizitätswerke Reutte AG digitises 20+ grid processes with epilot

Elektrizitätswerke Reutte AG (ewr), a regional energy supplier operating in Austria and Germany, was facing significant bottlenecks due to manual, analogue processes for handling a growing number of customer enquiries, such as for PV systems. These processes, which relied on emailed digital forms and even paper, caused delays and lacked transparency. The company needed a digital solution to manage these grid and sales processes efficiently and turned to the platform from vendor epilot.

By implementing epilot, ewr digitized over 20 grid processes and 10 sales processes end-to-end. The no-code functionality of epilot allowed ewr's teams to map processes themselves, saving time and increasing flexibility. The solution provided full transparency into process statuses, leading to a quantum leap in customer service. As a result, epilot helped establish a new, agile digital culture within the company and provided the foundation for ewr's ongoing digital transformation.

Elektrizitätswerke Reutte AG (ewr)