Case Study: Stadtwerke Hamm GmbH improves user experience and efficiency with epilot

By using epilot, Stadtwerke Hamm has already noticed remarkable improvements within a very short time

Stadtwerke Hamm GmbH, a large regional utility company, faced challenges with its broad portfolio of energy services being unknown to customers and a lack of a fully digital, end-to-end sales process. This led to time-consuming, costly work for employees and an underutilized digital sales approach. They partnered with epilot and used the epilot eCommerce cloud as a central solution to sell their services online and automate processes.

With epilot, Stadtwerke Hamm implemented intuitive digital customer journeys for products like heating and photovoltaics, which were embedded on their website. The solution enabled completely paperless processing, efficient integration with technical partners, and targeted online marketing campaigns. The vendor epilot delivered an improved user experience and significantly increased efficiency, allowing the utility to process customer inquiries digitally within a very short time and greatly improve its online visibility.

Stadtwerke Hamm GmbH

Jochen Hille

Head of Energy Services