Case Study: Zeag achieves world-class service and flexible reporting with Epicor ITSM

Zeag Professional Parking Solutions Delivers World-Class Service

Zeag Professional Parking Solutions, a Johannesburg‑based member of the FAAC Group with more than 45 years’ experience and over 5,000 sites worldwide, supplies turnkey parking systems to airports, malls, hospitals and other large venues. Zeag faced complex, customer‑specific reporting needs and rising service demands—parking data drives operations and marketing decisions, and Excel was no longer sufficient to prove system reliability or protect client relationships.

Zeag implemented Epicor IT Service Management (ITSM) through New Era Solutions to log faults end‑to‑end, assign technicians with automated notifications, centralize asset and warranty data, and produce flexible reports. The result was a more efficient help desk, clear technician accountability, tailored reporting that meets client requirements, reduced downtime and stronger customer satisfaction—becoming both an operational benefit and a sales differentiator.

Zeag

Craig Cockburn

Chief Executive Officer