Case Study: York Ace Hardware achieves higher profits and improved customer service with Epicor Eagle Performance Manager and Mobile Manager

York Ace Hardware Boosts Profits and Customer Service with Dashboards and Mobile Access to Store Information

York Ace Hardware is a 10,000 sq. ft. Ace-affiliated store in York, Nebraska, with 16 employees serving local customers. Owner Blake Burgess faced cumbersome performance tracking, unnoticed point-of-sale errors, and no way to access store information while away.

By adding Epicor Eagle Performance Manager and Epicor Eagle Mobile Manager, York Ace gained dashboards and smartphone access to sales, inventory and customer data. The tools delivered quick metrics, better merchandising via Market Basket and Scorecard insights, faster overrides and inventory checks, improved customer service, smarter buying decisions and greater freedom to manage the business remotely—boosting profitability and efficiency.

York Ace Hardware

Blake Burgess

Owner