Case Study: Hardware Hank achieves streamlined operations and growth with Epicor Eagle

Wins with Epicor Eagle Core Upgrade Program

East Grand Forks Hardware Hank is a two-store, 20-employee independent hardware and home center in East Grand Forks, MN. Surrounded by competitors, the retailer needed better multi-store functionality to remain competitive, reduce time-consuming manual reporting, and provide consistent training for many part-time, high-turnover college employees.

Hardware Hank upgraded to Epicor Eagle and several Eagle modules (Core Upgrade, Performance Manager, Mobile Manager, Loyalty, Training on Demand, Mobile Inventory), gaining customizable business reporting, smartphone access to orders and stock at buying shows, in‑house loyalty tracking that cuts third‑party costs, and consistent online employee training. The result: faster, data-driven buying decisions, increased operating efficiencies, lower costs, and a scalable platform that supports current operations and future growth.

Hardware Hank

Brandon Buckalew

Operations Manager