Case Study: Wholesale Auto Parts achieves faster, smarter, more accurate operations and a 1.5-point gross profit lift with Epicor Eagle

Wholesale Auto Parts - Customer Case Study

Wholesale Auto Parts is a single-store, eight-employee parts retailer in Summersville, West Virginia, competing against national chains and local independents. To reinforce its market leadership and deliver faster, more accurate service — including locating rare parts, offering electronic ordering and invoices, and reducing back‑office paperwork — the store needed a modern, integrated aftermarket system that would let its counter staff set the benchmark for quality and professionalism.

The store implemented Epicor Eagle, gaining integrated POS and Cover-to-Cover eCatalog access at each counter, OE Carry-Forward catalog updates, document imaging, e-signature capture, photo/email/fax capabilities, and enhanced reporting and PO tools. As a result Wholesale completes more work with the same staff, reduced monthly invoicing time, increased gross profit by 1.5 points, improved stocking and lost‑sales insight, and delivered a faster, smarter, more accurate customer experience that levels the playing field with larger competitors.

Wholesale Auto Parts

Mark Smith

Owner, Wholesale Auto Parts