Case Study: Hamlin Building Center achieves improved margins and operational efficiency with Epicor BisTrack

When ERP pain reached a breaking point, Epicor BisTrack served as an operational springboard—enhancing customer management and boosting profit margins

Hamlin Building Center, a South Dakota lumber and building materials supplier, was struggling with a legacy ERP system that had become hard to maintain, caused data silos, and limited customer self-service. The company needed better customer account access, stronger inventory and financial visibility, and a modern cloud-based platform that could integrate with other business tools, so it chose Epicor BisTrack.

Epicor implemented BisTrack, along with Epicor Warehouse Management, to centralize data, improve quoting, deliveries, purchasing, and inventory tracking across the business. The result was faster operations, elimination of manual inventory counts, and better customer and sales management; Hamlin also reported a 1.08% increase in margins on project sales, with replenishment tasks reduced from hours to minutes.

Hamlin Building Center

Rick Homola

Chief Financial Officer