Case Study: Little Hardware improves customer service and operational efficiency with Epicor Eagle N Series

Uses Epicor Eagle N Series to take business to the next level

Little Hardware Company, a family‑owned hardware and home center in Charlotte, NC founded in 1922, faced the need to boost daily operational efficiency and strengthen customer service to stay competitive while continuing to serve corporations, retail customers, and individuals with hard‑to‑find items.

By implementing Epicor Eagle N Series and Epicor Training on Demand, Little Hardware gained a streamlined user interface, embedded analytics, and faster access to product, inventory, sales, and customer data for problem solving and targeted e‑mail marketing. The result: significant time savings, deeper customer insights, and more relevant, accessible employee training that improved service and operational performance.

Little Hardware

Kyle Little

eCommerce and IT Manager, Little Hardware