Case Study: Olsen's Grain achieves 15% inventory reduction, faster accounting and lower processing fees with Epicor Eagle N Series (Epicor)

Uses Epicor® Eagle N Series® software to improve efficiency, make better business decisions and increase revenues

Olsen’s Grain is a family‑owned farm, home and pet retailer in northern Arizona with five stores serving local communities since 1979. Facing growth and a reliance on manual processes, the company needed a way to operate profitably while maintaining outstanding customer service and real‑time visibility across locations.

By implementing Epicor Eagle N Series and related solutions (Loyalty Manager, Payment Exchange, Compass, General Ledger and Advanced Receiving), Olsen’s Grain automated point‑of‑sale, inventory and back‑office workflows. The results include a 15% inventory reduction, about three days saved per month in accounting, $771,000 processed monthly through Epicor Payment Exchange, roughly 20,000 loyalty program participants, faster interstore transfers, cleaner vendor credits and improved daily reporting—boosting efficiency, decision‑making and revenue.

Olsen’s Grain

Michelle Gronek

General Manager and CFO