Case Study: Zitomer Pharmacy achieves 15% inventory reduction and $100K cash-flow improvement with Epicor Eagle N Series

Upscale retail pharmacy improves business operations and cash flow with Epicor Eagle N Series solutions

Zitomer Pharmacy, an upscale, family-owned retailer on Manhattan’s Upper East Side, needed to grow a well-established business while improving store efficiency, customer engagement, inventory visibility, and security. With a single 15,000+ sq. ft. location, about 85 employees and nearly 3,500 house-charge accounts, the pharmacy sought a modern POS and back-office system to address data-security concerns, streamline billing, and give better visibility into inventory.

Zitomer implemented Epicor Eagle N Series, Epicor Eagle Inventory Planner, and Epicor Compass to provide EMV-enabled POS security, real-time reporting, and inventory planning. In the first year they cut inventory by 15%—freeing roughly $100,000 in cash flow—improved management of house-charge accounts and back-office tasks, reduced price-override and return fraud, and used email receipts and analytics to boost customer engagement and loyalty.

Zitomer

Frank Vella

Vice President