Case Study: McLendon Hardware reduces inventory by nearly 25% and boosts customer service with Epicor Eagle N Series

Upgrades to Epicor Eagle N Series software and sees gains by using reports and business analytics

McLendon Hardware, a family-run hardware and home center in the Seattle area with seven stores, two distribution centers and 550 employees, needed to better leverage its long-standing Epicor system to drive faster, data-driven decisions, empower more employees with actionable reports, and increase adoption of system features across the team.

By upgrading to Epicor Eagle N Series and adopting Epicor Compass, McLendon gained real-time analytics, easier access to Help, Chat and Community resources, and a familiar Microsoft-based interface that reduced training time and enabled a smooth overnight cutover. The result: faster, more informed decisions, improved customer service, higher in-stock levels, and nearly a 25% reduction in inventory through automated replenishment.

McLendon Hardware

Nathaniel Polky

Information Technology Manager