Case Study: Glenn's Sporting Goods eliminates 100% of credit card errors and modernizes checkout with Epicor Eagle

Up-to-date technology gives retailer competitive advantage

Glenn’s Sporting Goods, a family-owned sporting goods retailer in Huntington, West Virginia founded in 1970, had outgrown its legacy SportsPak system and faced operational pain from a non‑integrated checkout: staff had to manually rekey credit card transactions and sift through paper receipts each morning, leading to frequent card errors and time-consuming processes.

Glenn’s implemented the Epicor Eagle business management system, which provided integrated credit‑card processing, electronic receipt and invoice filing, and improved inventory handling for non‑stock items. The new solution eliminated 100% of prior credit‑card errors, reduced daily paperwork (saving about 30 minutes each morning), sped up checkout to match big‑chain standards, and went live in 120 days.

Glenn's Sporting Goods

Susie Agee

Manager, Glenn's Sporting Goods