Case Study: Universal Lift Parts achieves faster, more efficient, automated operations with Epicor Eagle

Universal Lift Parts - Customer Case Study

Universal Lift Parts, a Flint, Michigan–based automotive distributor with three locations and about 40 employees, grew from a lift‑truck parts supplier into a regional parts distributorship serving roughly 300 repair shops. After nearly 20 years on Epicor Prism, the company faced operational bottlenecks—manual order transmissions to ACDelco (via floppy disk), cumbersome price updates, labor‑intensive receiving, and tight daily transfer deadlines—that constrained growth and visibility.

Universal implemented Epicor Eagle (Aftermarket) with Epicor Compass analytics to automate order transmission, import pricing files, and use barcode scanning to receive stock and generate bin labels. The change delivered direct transmissions to ACDelco, faster daily transfers (about an hour saved), roughly 1.5 full‑time equivalent savings in receiving, improved accuracy and control, better sales and customer reporting, and clear ROI while maintaining excellent customer service.