Case Study: Tuffaloy Products Inc achieves metrics-driven operations, higher on-time delivery and lower costs with Epicor

Tuffaloy Products Inc - Customer Case Study

Tuffaloy Products, a fourth‑generation, family‑owned manufacturer of resistance‑welding consumables founded in 1937, was expanding across North America and Europe but hampered by a legacy DOS‑based ERP that limited integration, visibility, and growth — and the company lacked a full‑time IT staff to manage a complex upgrade. Leadership sought a cloud, manufacturing‑specific solution that could integrate with external systems, support acquisitions, and give remote access without heavy customization.

Tuffaloy implemented Epicor Kinetic and Epicor ECM with dedicated Epicor consultants, API integrations to carriers and e‑commerce, and automated, real‑time KPI dashboards. The rollout delivered faster, metrics‑driven decision‑making and tangible results: Canada on‑time delivery rose from ~65% to 90%, U.S. from 80% to 92%+, DSO fell from over 50 days to 35, manufacturing overtime dropped 50%, executive travel was halved, and the company is now positioned to add AI/ML forecasting and further automation.

Tuffaloy Products Inc

Sean Simmons

President