Case Study: Truliant Federal Credit Union achieves 99.9% on-time vendor payments and processes 900 invoices per month with Epicor and doc-link

Truliant Federal Credit Union Automates AP Process and Improved Vendor Relationships

Truliant Federal Credit Union, a Winston-Salem–based not‑for‑profit financial institution serving over 180,000 members across a headquarters and 24 branches, struggled with a decentralized accounts payable process that caused frequent late vendor payments and limited visibility for the finance team.

By implementing Epicor ERP with Altec’s doc-link to image and link invoices, Truliant centralized payables and gave branch staff direct access to documents. The result: a 99.9% on‑time payment rate, processing about 900 invoices per month with a single AP employee, improved vendor and internal relationships, and greater visibility and control without adding staff.

Truliant Federal Credit Union

Ruth Browder

Accounting Manager