Case Study: Townsend Building Supply achieves higher staff efficiency and centralized operations with Epicor BisTrack

Townsend Building Supply - Customer Case Study

Townsend Building Supply, a lumber and building materials distributor in Enterprise, Alabama with four branches and a truss plant, needed a scalable, long‑term software platform to support growth, centralize common functions, and improve cash flow, asset utilization and overall efficiency after outgrowing a cheaper system.

They implemented Epicor BisTrack (hosted), which centralized purchasing, dispatch and delivery planning, integrated truss manufacturing and inventory forecasting, and streamlined invoicing and communications. Within months the company halved paper use, boosted staff productivity, improved inventory control, and freed management to focus on strategic growth — delivering quick returns and confidence in the platform’s longevity.

Townsend Building Supply

Turner Townsend

Vice President